Posted by: PntballGunz on November 20, 2002 at 18:38:31

Smart Parts customer service is POOR. I purchased a new 3-way solenoid from Smart Parts which arrive late October. After installation, it was leaking from the relief hole which I was told by their tech to send back. A few days ago, I received a used 3-way solenoid in the mail. It was very apparant that it was a very used repaired solenoid. The solenoid sticker was halfway peeled and many toolmarks near the electrical connection and the screws anno was wearing off. I called Smart Parts to see if they sent me the wrong one by accident. The answer I got back was it is a solenoid that works and pretty much that I am stuck with it. I told them wouldn't they get upset if they purchased something new and and received a used product back. I further stated then why they charge me for a new product price and not a re-furbish/used price. The result was just silence on the phone. Well.....I will never purchase their Company's products again. I have never seen such poor service recently. I plan to keep the solenoid as a spare, but just think service like this is poor for paintball. I have never had problems with AGD, WORRGAMES or PALMERS. Thanks

Follow Ups: Customer "NO" Service XCush 20:05:17 11/27/02 (0) Post a Followup Show your name as: DefaultRealnameBothNickname E-Mail address (eg: joeschmoe@aol.com): Show your e-mail address? DefaultYesNo Your Password: Don't have a password? CLICK HERE - Forgot your password? CLICK HERE Subject: Subject:Message: : Smart Parts customer service is POOR. I purchased a new 3-way solenoid from Smart Parts which arrive late October. After installation, it was leaking from the relief hole which I was told by their tech to send back. A few days ago, I received a used 3-way solenoid in the mail. It was very apparant that it was a very used repaired solenoid. The solenoid sticker was halfway peeled and many toolmarks near the electrical connection and the screws anno was wearing off. I called Smart Parts to see if they sent me the wrong one by accident. The answer I got back was it is a solenoid that works and pretty much that I am stuck with it. I told them wouldn't they get upset if they purchased something new and and received a used product back. I further stated then why they charge me for a new product price and not a re-furbish/used price. The result was just silence on the phone. Well.....I will never purchase their Company's products again. I have never seen such poor service recently. I plan to keep the solenoid as a spare, but just think service like this is poor for paintball. I have never had problems with AGD, WORRGAMES or PALMERS. : Thanks [ Follow Ups ] [ Post Followup ] [ WARPIG Tech Talk - Shocker ]